Privacy Policy

Effective Date: October 26, 2023

Welcome to the Privacy Policy of Pearl of Africa Tourism & Development. We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and protect the data you provide to us through our website, pearluganda.com .

Panoramic view of Uganda landscape highlighting tourism potential

1. Information We Collect

We collect information from you when you interact with our website. This information may include:

Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you subscribe to our newsletter, fill out a contact form, or make a booking.
Usage Data: We automatically collect information about your interaction with our website, such as your IP address, browser type, operating system, pages visited, and the dates and times of your visits.
Cookies: We use cookies to enhance your browsing experience and personalize the content and advertisements you see. See our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To process bookings, respond to inquiries, and provide customer support.
To Improve Our Website: To analyze website usage and trends, and to improve the functionality and user experience of our website.
To Send Marketing Communications: To send you newsletters, promotional offers, and information about Uganda's tourism and investment opportunities. You can opt-out of receiving these communications at any time by clicking the "unsubscribe" link in the email.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
For Security Purposes: To protect our website and users from fraud, abuse, and other security threats.

Data security representation with lock and key icons

3. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect sensitive information transmitted online.
Firewalls: We use firewalls to protect our servers from unauthorized access.
Access Controls: We restrict access to personal information to authorized personnel only.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

Despite our best efforts, no data transmission over the internet or electronic storage system is completely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.

5. Sharing Your Information

We may share your information with the following third parties:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Business Partners: We may share your information with our business partners, such as hotels, tour operators, and investment firms, to provide you with relevant offers and services.
Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process.

We do not sell or rent your personal information to third parties for their marketing purposes.

6. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: You have the right to object to the processing of your personal information, subject to certain exceptions.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at privacy@pearluganda.com .

7. Cookie Policy

Our website uses cookies to enhance your browsing experience. For more information about our use of cookies, please see our Cookie Policy .

8. Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@pearluganda.com .

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Pearl of Africa Tourism & Development
Attn: Privacy Officer
Plot 42, Buganda Road
Kampala, Uganda
Email: privacy@pearluganda.com
Phone: +256 42 2896771

Policy drafted by: Aisha Nakato, Data Protection Officer